Frequently Asked Questions
Find answers to the most common questions about our products and services. If you have any other inquiries, feel free to contact us.
Product Information
What types of mattresses do you offer?
We offer a range of mattresses including memory foam, innerspring, latex, and hybrid models to suit various comfort preferences.
Are your mattresses suitable for all sleep positions?
Yes, our mattresses are designed to provide support and comfort for all sleep positions, whether you sleep on your back, side, or stomach.
How long is the warranty on your mattresses?
We offer a 10-year warranty on all our mattresses to ensure long-lasting quality and customer satisfaction.
Can I try the mattress before buying?
We offer a 100-night sleep trial for you to test out your mattress at home. If you're not satisfied, you can return it for a full refund.
Do you offer delivery services?
Yes, we provide free delivery across the UK. Your mattress will be delivered right to your door within a few days of your purchase.
How do I clean my mattress?
We recommend using a mattress protector and spot cleaning any spills with a mild detergent. For a deeper clean, refer to the care instructions provided with your mattress.
Order & Shipping
How can I place an order?
You can place an order directly on our website. Simply select your desired mattress, add it to your cart, and follow the checkout process.
What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal for your convenience.
When will my order be delivered?
Your order will typically be delivered within 3-5 business days. You will receive a tracking number once your mattress is on its way.
Can I change my delivery address after placing an order?
Yes, you can update your delivery address before your order has been dispatched. Please contact our customer service team as soon as possible.
What should I do if my mattress arrives damaged?
If your mattress arrives damaged, please contact us immediately with photos of the damage, and we will arrange for a replacement or refund.
Do you offer international shipping?
Currently, we only offer shipping within the UK. We are working on expanding our shipping options to other countries in the future.
Returns & Exchanges
What is your return policy?
We offer a 100-night sleep trial. If you're not satisfied with your mattress, you can return it within 100 days for a full refund.
How do I return a mattress?
To return a mattress, please contact our customer service team to arrange for a return pickup. Ensure the mattress is in good condition and packed properly.
Can I exchange my mattress?
Yes, you can exchange your mattress within the 100-night trial period. Contact our customer service team to initiate an exchange.
Are there any fees for returns or exchanges?
There are no fees for returns or exchanges within the trial period. However, if you return a mattress outside of the trial period, shipping fees may apply.
How long does it take to process a return?
Once your return is received, it typically takes 7-10 business days to process and issue a refund to your original payment method.
Can I return a mattress that was purchased on sale?
Yes, mattresses purchased on sale are eligible for returns within the 100-night trial period, subject to the same terms and conditions.
Customer Support
How can I contact customer support?
You can contact our customer support team via email or by phone.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 6 PM. We are closed on weekends and public holidays.
Do you offer live chat support?
Yes, we offer live chat support on our website during business hours. Look for the chat icon at the bottom right of the page to start a conversation.
Can I track my order status?
Yes, once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
How do I update my account information?
You can update your account information by logging into your account on our website and editing your profile details.
What should I do if I forgot my password?
If you forgot your password, click on the “Forgot Password” link on the login page and follow the instructions to reset it.